Terms of Use
§ 1 General Conditions
(1) The following general terms and conditions are a component of the contractual relationship between DISTANZ Publishers and the customer when orders are placed via the website www.distanz.de. DISTANZ Verlag does not accept any other conditions proposed by the customer, unless DISTANZ Verlag has previously expressly agreed to them in writing.
(2) DISTANZ Verlag’s offers are neither binding nor obligatory. If the book ordered has not yet been released, the order will be noted. Customers’ orders from DISTANZ Verlag are binding offers to transact a purchasing contract. When a customer orders goods from our web shop, the customer will receive an order confirmation via e-mail. This also applies to orders for our limited Collector’s Editions.
(3) Customers can find out if products are available on the web shop site.
§ 2 Right to Cancel
Customers who are consumers as defined by paragraph 13 in the BGB (German Civil Code) have the right to cancel orders, as described in the following. A consumer is any individual person who makes a legal transaction for purposes that cannot be connected in the main to their commercial or freelance professional careers.
Cancellation Policy
Your Rights as a Consumer: Customers who are considered consumers as defined by paragraph 13 in the BGB (German Civil Law), have the right to cancel. Information about this follows. A consumer is any individual person who makes a legal transaction for purposes that cannot be associated mainly with their professional career as either an employee or a self-employed person. Our standard array of goods may be returned by post. Here, the following Cancellation Policy (1) applies. We also offer articles from the DISTANZ-Editions. These cannot be shipped as parcels and must be picked up by a courier. Here, the following Cancellation Policy (2) applies. If you order several items that are delivered separately, the following Cancellation Policy (3) applies.
Please mail all books to the following address:
DISTANZ Verlag GmbH
Hallesches Ufer 78
10963 Berlin
All returns on DISTANZ-Editions will be arranged by the publishing house directly.
Cancellation Policy (1)
for Standard Orders
Right to Cancel
You have the right to cancel this contract within fourteen days without having to give a reason. The cancelation period of fourteen days begins on the day that you or a third party authorized by you, who is not the delivery carrier, take/s possession of the goods. In order to exercise your right to cancel, you must notify us of your intention to cancel the contract in a clear statement (for instance, in a letter sent by mail, by fax, or by e-mail) addressed to
DISTANZ Verlag GmbH
Hallesches Ufer 78
10963 Berlin
Germany
Phone: +49 (0)30 240833 200
E-mail: info@distanz.de
Internet: www.distanz.de
In order to maintain your right to cancel, all you have to do is notify us that you intend to cancel before the end of the cancelation period.
Cancellation Compliance
If you cancel this contract, we are obligated to refund to you without delay all payments that we have received from you, including the delivery costs (with the exception of additional costs resulting from your choice of a different kind of delivery service besides the reasonable standard delivery service we offer), within fourteen days of our receipt of your cancellation notice. This refund will be made via the same method of payment used by the customer to transact the original sale, unless we explicitly agree to an alternative. In no case will we deduct any fees or charges from your refund. We can refuse to pay the refund until we have received the goods again, or until you have provided evidence that you have sent the goods back, whichever is the first occurrence. You are obligated to return the goods to us without delay within fourteen days of the day that you notify us of the cancellation of this contract. You have met your obligation if you mail the goods before the end of the fourteen-day period. You are responsible for the costs associated with the return of the goods. After the state, features, and function of the goods have been tested, you must pay for any potential depreciation in the value of the goods, but only if this depreciation can be traced back to your inappropriate or unnecessary handling of the goods.
Cancellation Policy (2)
for orders of DISTANZ-Editions
Right to Cancel
You have the right to cancel this contract within fourteen days without having to give a reason. The cancellation period of fourteen days begins on the day that you or a third party authorized by you, who is not the delivery carrier, receive/s the final shipment. In order to exercise your right to cancel, you must notify us of your intention to cancel the contract in a clear statement (for instance, in a letter sent by mail, by fax, or by e-mail) addressed to
DISTANZ Verlag GmbH
Hallesches Ufer 78
10963 Berlin
Germany
Phone: +49 (0)30 240833 200
E-mail: info@distanz.de
Internet: www.distanz.de
In order to maintain your right to cancel, all you have to do is notify us that you intend to cancel before the end of the cancellation period.
Cancellation Compliance
If you cancel this contract, we are obligated to refund to you without delay all payments that we have received from you, including the delivery costs (with the exception of additional costs resulting from your choice of a different kind of delivery service besides the reasonable standard delivery service we offer), within fourteen days of our receipt of your cancellation notice. This refund will be made via the same method of payment used by the customer to transact the original sale, unless we explicitly agree to an alternative. In no case will we deduct any fees or charges from your refund. We can refuse to pay the refund until we have received the goods again, or until you have provided evidence that you have sent the goods back, whichever occurs first.
We will pick up the goods. You are responsible for the costs directly associated with the return of the items. The cost is estimated from 110 – 250 EUR at most – depending on size and fragility. After the state, features, and function of the goods have been tested, you must pay for any potential depreciation in the value of the goods, but only if this depreciation can be traced back to your inappropriate or unnecessary handling of the goods.
Cancellation Policy (3)
when an order for several items is delivered separately
Right to Cancel
You have the right to cancel this contract within fourteen days without having to give a reason. The cancellation period of fourteen days begins on the day that you or a third party authorized by you, who is not the delivery carrier, receive/s the final shipment. In order to exercise your right to cancel, you must notify us of your intention to cancel the contract in a clear statement (for instance, in a letter sent by mail, by fax, or by e-mail) addressed to
DISTANZ Verlag GmbH
Hallesches Ufer 78
10963 Berlin
Germany
Phone: +49 (0)30 240833 200
E-mail: info@distanz.de
Internet: www.distanz.de
In order to maintain your right to cancel, all you have to do is notify us that you intend to cancel before the end of the cancellation period.
Cancellation Compliance
If you cancel this contract, we are obligated to refund to you without delay all payments that we have received from you, including the delivery costs (with the exception of additional costs resulting from your choice of a different kind of delivery service besides the reasonable standard delivery service we offer), within fourteen days of our receipt of your cancellation notice. This refund will be made via the same method of payment used by the customer to transact the original sale, unless we explicitly agree to an alternative. In no case will we deduct any fees or charges from your refund. We can refuse to pay the refund until we have received the goods again, or until you have provided evidence that you have sent the goods back, whichever is the first occurrence.
You are obligated to return the goods to us without delay within fourteen days of the day that you notify us of the cancellation of this contract. You have met your obligation if you mail the goods before the end of the fourteen-day period. You are responsible for the costs associated with the return of the goods. After the state, features, and function of the goods have been tested, you must pay for any potential depreciation in the value of the goods, but only if this depreciation can be traced back to your inappropriate or unnecessary handling of the goods.
The European Commission will be providing a platform for online extrajudicial settlement under the URL http://ec.europa.eu/consumers/odr/ (expected on 02/15/2016).
Special Information:
According to paragraph 312 g, sub paragraph 2, no. 3 and no. 6 of the BGB (German Civil Law) this right of cancelation is invalid in contracts
for the delivery of goods that have not already been produced and when the consumer’s individual selection or decision is essential for their manufacture, or if the goods in question have clearly been tailored to suit the personal needs of the consumer;
for delivery of sound or video recordings or computer software in sealed packaging, if the seal is removed after delivery.
§ 3 Prices and Terms of Payment
The valid price is the one given on the day the order is placed, including tax and delivery costs. If not otherwise agreed upon in writing, the amount due may be paid by credit card, Pay Pal or SOFORT-Überweisung.
Further particulars can be had from our current conditions and terms for delivery and payment.
§ 4 Retention of Ownership
DISTANZ Verlag retains ownership of the goods it delivers until the goods have been completely paid for.
§ 5 Guarantees and Liability
(1) The laws on defective materials liability in the Bürgerliches Gesetzbuch (German Civil Law) apply. The customer’s right to make a claim under the defective materials laws expires in 2 years. This two-year period begins when the goods are delivered.
(2) The following special rules apply to DISTANZ-Editions:
Articles from this edition are made in limited numbers and in many cases they bear the marks of individual artist’s hand (e.g., signature, title, numbering, notes, traces of processing, etc.). These marks are inseparably linked to the individual work of art and constitute their special value. In no case can these marks be considered damage. Should the customer still have grounds for a complaint, we politely request that they contact us directly in order to settle further proceedings individually. It is imperative that the return of such an article (including cases of cancelation) be cleared first.
(3) Our liability is defined according to German civil law.
§ 6 Data Protection
The personal data transmitted to us in connection with an order is stored by us and is processed or used exclusively to fulfill the sales contract according to our current data protection terms.
§ 7 Final Provisions
(1) German law applies, under exclusion of the provisions of the UN-CISG.
(2) Should one or more of the conditions in this Statement of General Terms and Conditions be voided, it does not affect the validity of the rest of the conditions. Ineffective conditions are superseded by valid laws that will essentially fulfill the desired business purpose.
How to Order
§ 1 Using the Webshop
In order to use our Webshop, you must be 18 years old or over.
Every item of our product range found in the relevant section is available for sale in our Webshop.
You may place your order directly with our company. Please find further details below.
§ 2 Placing an Order
By clicking the “Add to Cart” button below the product, the book will be added to your cart. By clicking the “Cart” button on the upper right you will have an overview of your order including the item’s price. If you wish to add further items to your cart, just go back to the previous page or click on the appropriate heading.
By clicking the “Remove” button, you can delete an item from the cart.
If you wish to order more than one copy, simply adjust the quantity.
Your cart remains open and continues to fill until you have completed all your purchases. The full price including delivery charges is shown (total cost).
Then you can submit your order and enter the delivery address and desired payment method.
Orders for our Editions are sent directly to DISTANZ. One of our colleagues will get back to you as soon as possible to inform you about further steps.
§ 3 Making Changes
Before submitting your order via e-mail to us you can check and, if necessary, modify any part of your order. In addition, we will inform you of our General Conditions of Sale as well as our Consumer Privacy Rights.
§ 4 Order Confirmation
We will confirm your order by e-mail.
Delivery and Payment Conditions
§ 1 Packaging and Delivery
Orders are packaged in accordance with technical and commercial standards.
We reserve the right to determine the transportation method and itinerary. Shipment is usually carried out by a DHL or FedEx.
§ 2 Delivery Charges for publications
For packaging and shipping the following costs will be charged to the customer:
Direct orders from our company:
The following shipment charges apply for every order.
Shipping within Germany: € 0.00, free shipping
Shipping within the European Union, Switzerland, other European countries and the rest of the worldwide: Shipping via DHL or DPD services. DISTANZ invoices the exact shipping fares incl. packaging to the client.
Exported goods are not subject to retail price maintenance agreements. Therefore prices may vary in other European countries. The stipulated prices in euros are only valid in Germany
§ 3 Delivery Time
The delivery time in Germany is approximately 3–4 working days, in Europe approximately 5–10 working days. Worldwide, the delivery time is 10–30 working days.
§ 4 Payment
Payment can be made by credit card, Paypal or SOFORT-Überweisung.
§ 5 The following special provisions apply to our DISTANZ-Edition:
Delivery follows upon receipt of payment (including courier costs) by invoice. Due to the value of the editions, delivery will be made by our designated courier service. The shipping costs listed in § 2 do not apply for the DISTANZ-Edition. Costs depending on size and fragility of the edition and will be communicated upfront accounting.
Editions will be delivered within a period of 5–10 workdays after receipt of invoice payment.
Payment may be made by bank transfer in advance of delivery. We deliver duty unpaid (DDU according to the INCOTERMS 2000). The buyer pays entry customs clearance, duties and taxes, and costs of all international banking transfers.
Liability for Delivering Damaged Goods
§ 1 Period of liability for damaged goods
For two years, starting on the delivery date, we are liable for any damage to the article you ordered which occurred before the item was delivered, in accordance with the terms in the BGB (German Civil Law).
§ 2 Notice of Applicable Laws
German law applies to this contract, under exclusion of UN-CISG.
§ 3 Contract Storage
After the contract has been fulfilled, we will store the text of the contract, which will be e-mailed to the customer upon the customer’s request.
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HAPPY EASTER raffle – Termins and Conditions
The Deadline for the raffle ends on Monday, April 1, 2024 at 11:59 pm CET.
1. By participating in this competition, you accept the conditions thereof. All persons aged 18 and over are entitled to participate. Employees of DISTANZ and their relatives are not permitted to enter the competition.
2. How to participate: All participants that have liked and commented on the post titled “HAPPY EASTER” (posted on March, 28 2024) become part of the competition.
3. The winner will be drawn by a random generator and notified via DM on Instagram. The winner receives the 100 Euro voucher via email. The prize is not exchangeable and cannot be exchanged for cash.
4. DISTANZ reserves the right to modify these terms & conditions at any time or to discontinue, temporarily or permanently, the competition itself.
5. Any recourse to courts of law is excluded.